FAQ
Product
Lingstones jewelry is mainly composed of silver, 18K gold and zircon stones, with some pieces featuring natural gemstones. Most of the ornaments are handmade. Due to the handmade nature, a small amount of glue residue may be present on some products. Please try to keep the jewelry away from water as much as possible to prevent damage.
Payment
- What payment methods do you accept?
Lingstones accepts payment via PayPal, Credit Card via PayPal
Please note: only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Shipping
Do you offer international shipping?
We currently ship to the United States.
When will my order ship?
Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you.
Our standard order processing time is up to five business days. However, we may need a little more time to process your orders during peak periods.
Once your order has been shipped, you will receive an e-mail with your shipment tracking information, allowing you to keep tabs on the progress of your delivery.
How long will it take for my order to arrive?
| Shipping Type | Transit Time | Free Shipping Threshold | |
| United States | Standard | 5-9 Bussiness Days | 100USD |
| Express | 3-7 Business Days | ～ |
How do I track my order?
We will send you the tracking number by email once we ship your order.
You can also login to your account > your order on our website and track your shipment status.
Orders & Returns
Can I cancel or modify ?
Modifying or cancelling an order is always possible with The Pelin account so long as it has not yet been packed or shipped, or as otherwise permitted by applicable consumer protection laws.
To modify or cancel your order:
Log in to your Lingstones account.
Click on the Order History tab on the right-hand side.
Under Modify, select the subject of your request.
Fill out the contact form and send us your request.
Contact our Customer Care team if you do not have an Yee-len account and would like to make changes to your existing order. Our Customer Care team will help facilitate any changes before the order enters the shipping queue.
What is your return policy ?
Free return shipping is offered to customers located in United States. To return one or more items from an order, all of the following conditions must be met:
The return must be requested within 7 calendar days of the delivery date.
The item must be in its original, unused and unaltered condition.
The item must be returned with the tags and packaging in their original condition.
Please note: Final Sale items are not eligible for return.
How do I return or exchange a order ?
You can contact our Customer Care team to assist you with the return process. Lingstones adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.
Pelin does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.
What should I do if I receive a damaged item?
If you received any items that were damaged in transit, please contact us and we’ll take care of the rest!
Customer Service
How do I contact customer support?
Please find contact button at the top of our website, please fill the contact form and leave us a message, or contact us by sending email to hi@lingstones.com
Lingstones is more than jewelry—it’s a journey into spirit, heritage, and harmony. Our name combines 灵 (Líng), “spiritual energy,” and 石 (Shí), “stone,” while echoing founder Linglin’s own middle name 琳 (Lín), “hidden forest gem.”
Driven by this symbolism, Linglin Zhou set out to blend her dual passions for design and destiny. After studying Fashion Design at Pratt Institute and Retail Management at POLIMODA, she discovered the profound balance of Feng Shui and the Five Elements—the Eastern counterpart to Western astrology. That serendipitous moment inspired her to create wearable talismans: jewelry that marries elegant form with the harmonizing power of nature’s crystals.
Our creative compass points to Qingcheng Mountain, the birthplace of Taoism and home to the Celestial Masters for over 2,000 years. Its guiding principles—“The Dao follows Nature” and “Heaven and Humanity in Unity”—infuse each design, so that city life feels a little more like mountain air.
Every Lingstones piece travels through three sacred stages:
Elemental Alignment
We chart each wearer’s energy profile using Five Elements theory, then choose stones whose frequencies bring balance.
Pure Sourcing Crystals and minerals come only from geologically revered sites, honoring the earth’s own story.
Taoist Blessing
Taoist masters embed each creation with mantras and sigils, transforming jewelry into genuine conduits of protection and transformation.
With Lingstones, adornment becomes intention. Wear our jewels to center your spirit, amplify your vitality, and step confidently into your day—carrying the wisdom of the mountains wherever you go.